An RMA Reference number is required for each group of products that are being returned and must be completed in full for each product.
Return of products that do not have an RMA number or associated documentation will result in the goods being rejected and returned to sender at the expense of the sender.
All returns must have a valid RMA Reference number written clearly on the outside of the box. Without an RMA Reference the shipment will be refused.
The original purchaser shall pay all shipping, broker fees, duties and taxes incurred in shipping products to and from Integrated Control Technology.
Integrated Control Technology may return the product to the original purchaser within a shipment or order bound for the customer.
Provided the goods have not been modified or any form of repair attempted by someone other than Integrated Control Technology, at the option of Integrated Control Technology, products may be returned either as repaired or replaced.
If it is determined that there is no fault found (NFF) on a unit within warranty, the customer will be charged $75 USD for testing time. For products out of warranty, the standard NFF charge is $200. This charge will be at the discretion of Integrated Control Technology.
Delivery Of Product
The RMA Reference number is valid for 14 days from date of issue.
The product must be received by the Integrated Control Technology repair department within 14-days of the RMA Reference number being issued or the shipment may be refused.
An RMA Reference number must be issued for any product that is being returned for credit.
The return of a product for credit must be within 90 days of delivery to customer.
The application for the RMA number must include the ICT Tax Invoice Number, Proforma Invoice or Packing Slip Number.
The product being returned should be in the original sealed packaging and box enclosure. A 3% re-stocking fee of product value excluding duties and tax will apply to all products returned unopened and in original condition.
ICT will charge a re-stocking fee of 12% of product value excluding duties and tax for any opened products returned for credit.
All products returned with damage, missing accessories or associated components will not be accepted and will be shipped back to customer as per clause 7.3
Any product returned that requires refurbishing, is damaged due to inadequate or improper packaging protection, or that has been returned without original packing materials will be subject to a refurbishing fee.
Out-of-warranty repairs will be performed for a minimum charge of $75 USD and is a standard test and repair fee.
Additional charges may be imposed for extensive repairs.
All shipping charges will be the responsibility of the customer.
The repaired unit will have a 90-day warranty from date of return.